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Visitor Services

Customer Care Team 

The Customer Care Team includes PALS (Patient Advice Liaison Service) and Complaints. The team provides a free, impartial and confidential service at Leighton Hospital, Crewe, Victoria Infirmary, Northwich and Elmhurst Intermediate Care Centre, Winsford.

Overall, the feedback we get from patients is very positive. We realise, however, that there may be times when we do not always get things right. On these occasions we welcome your feedback as this helps us to improve the services we provide. So, if you have any problems with any aspect of your care, please tell us.

For further information, please see the Customer Care Team pages on this website.

 

Catering Outlets

The following guide outlines where you can purchase food and drink.  We kindly request that patients with open wounds, drips or catheters refrain from visiting the restaurant.

Leighton Hospital

Cafe Express (Main Entrance)

  • Monday - Sunday 7.30am-7.30pm

This café is a ‘grab and go’ facility with a seating area for 80 people, offering:

  • Wide range of freshly cooked hot meals

  • A wide selection of sandwiches and salads

  • Hot and cold drinks

  • Homemade soup and roll of the day

  • A range of hot sandwiches

  • Savoury pastries and pizzas

  • A selection of cakes, cheese and biscuits, fresh fruit salad, yoghurt and muesli.

 

The Bistro (Treatment Centre)

  • Monday-Friday 8.30am-3.30pm

This outlet offers a full sit down meal service, offering:

  • Traditional cooked breakfast and a selection of cereals

  • Small selection of sandwiches and salads

  • Homemade soup of the day

  • Jacket potatoes with a selection of fillings

  • Hot snacks cooked to order such as omlettes, cheeseburgers and chips

  • Themed lunches.

 

Teabar (Outpatients Main Waiting Area)

The Teabar is operated by the Royal Voluntary Service, open during Outpatient clinic times.

 

Out of Hours

There is a full vending service providing hot meals, with a vending suite with seating on the first floor near the old dining room.

 

Victoria Infirmary, Northwich

Teabar (Outpatients Main Waiting Area)

The Teabar is operated by the Royal Voluntary Service, open during Outpatient clinic times.

 

Shops

In the Main Reception area at Leighton Hospital, there is a League of Friends shop which sells a range of products including drinks, confectionary, cards, newspapers and magazines.

 

Cash Points

A cash machine is located just outside the Main Entrance at Leighton Hospital (under the canopy).

In the event of the cash machine being out of order, the nearest cash machines to Leighton Hospital are:

A - Co-operative Food Store, Unit 1, Parkers Road, Crewe. CW1 4PY. 

B – Co-operative food store, Bradfield Road Service Station (Texaco), Bradfield Road, Crewe. CW1 3RD

 

Pharmacy

There is a Pharmacy at Leighton Hospital which, as well as providing patient medication, has a selection of 'over the counter' medicines available for purchase by visitors.

 

Wheelchairs

Patients and Visitors are able to loan wheelchairs from the following locations at Leighton Hospital:

  • Main Reception area

  • Outpatients Entrance 

 

Visitor Accommodation

There are comfortable sitting rooms available in the wards for the use of relatives during the day or at night.

Overnight accommodation is available - a flat has been funded by the RVS charity and there is no charge. The flat comprises one double bedroom and two single rooms, with a lounge area which has a colour television. Each room has separate key access.

Keys are available from the Security Office, and this service can be arranged via the ward. To discuss any problems in regard to maintenance, please telephone the Residence Office on 01270 273046 during normal office hours.

If you wish to make a donation, these can be passed on to the Residences Office who in turn will be forward the amount on to the RVS. This will be used for the upkeep and running of this facility.

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